Shipping policy
Last Updated: September 19, 2026
Thank you for shopping with PencilNest. We aim to make delivery straightforward and convenient for customers around the world.
Free Worldwide Shipping
PencilNest provides FREE worldwide shipping on orders placed through our online store.
There is no minimum purchase requirement for our standard free shipping unless a different condition is clearly disclosed before checkout.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery time is an estimate and may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Order Processing
Orders are prepared and processed before being handed over to the appropriate shipping carrier.
Once your order has shipped, tracking information may be provided where tracking is available for the applicable shipping method and destination.
International Shipping
We offer shipping to destinations worldwide, subject to carrier availability, applicable laws, and shipping restrictions.
International shipments may be subject to customs inspections, import procedures, taxes, duties, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for any customs duties, import taxes, or similar government charges applicable to their orders.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please review your address carefully before submitting your order. If you notice an error after ordering, contact us immediately at support@pencilnest.shop.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Tracking Information
When tracking is available, tracking details may be sent to the email address associated with your order.
Tracking information can sometimes take additional time to update after a carrier receives a shipment.
Delayed Shipments
Although most orders are expected to arrive within the estimated 7–10 day delivery window, delays can occasionally occur.
Potential causes include customs processing, carrier disruptions, severe weather, high seasonal shipping volumes, public holidays, and other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact our customer support team so we can assist you.
Lost or Damaged Packages
If you believe your shipment has been lost or your order arrives damaged, contact us at support@pencilnest.shop with your order information.
For damaged products, we may request photographs or other reasonable information to help us assess and resolve the issue.
Multiple Packages
In some circumstances, products within the same order may be shipped separately. As a result, packages may arrive at different times.
If your order is divided into multiple shipments, available tracking information may be provided separately.
Questions About Shipping
For shipping and delivery assistance, contact:
PencilNest
1171 54th Ave E
Vancouver, BC V5X 1M1
Canada
Email: support@pencilnest.shop
Phone: +1 (250) 809-4838
Website: pencilnest.shop