Contact information
Last Updated: September 19, 2026
Contact PencilNest
Thank you for visiting PencilNest.
Founded in 2023, PencilNest is committed to providing customers with thoughtfully selected stationery and everyday organization products, together with accessible customer support.
If you have questions about our products, an existing order, shipping, returns, refunds, or our store policies, please contact us using the information below.
Customer Support
Business Name: PencilNest
Website: pencilnest.shop
Customer Support Email:
support@pencilnest.shop
Telephone:
+1 (250) 809-4838
Business Address:
PencilNest
1171 54th Ave E
Vancouver, BC V5X 1M1
Canada
Established: 2023
Order Support
When contacting us regarding an existing order, please provide your order number and the email address associated with your purchase. This helps our team locate your order and assist you more efficiently.
You may contact us regarding:
- Product questions
- Order status
- Shipping and delivery
- Returns and refunds
- Damaged or incorrect products
- Website-related questions
- General customer service inquiries
Returns
Before returning an item, please contact support@pencilnest.shop for return instructions.
Eligible purchases are covered by our 30-day free return and refund policy. Please review our Return and Refund Policy for complete eligibility requirements and procedures.
Shipping
PencilNest provides free worldwide shipping, with an estimated standard delivery timeframe of 7–10 days.
Please refer to our Shipping Policy for additional information.
General Inquiries
For general questions about PencilNest or our products and services, please contact:
We will make reasonable efforts to respond to customer inquiries as promptly as possible.