Terms of service

Last Updated: September 16, 2026

Welcome to PencilNest. These Terms of Service govern your access to and use of our website, products, and services.

Throughout these Terms, “PencilNest,” “we,” “us,” and “our” refer to PencilNest. By accessing our website or purchasing from us, you agree to these Terms of Service, subject to any rights that cannot legally be excluded under applicable law.

1. Online Store Terms

By using our website, you represent that you have the legal capacity to enter into transactions through our store or that you are using the website with the permission of a parent or legal guardian where required.

You may not use our products, website, or services for unlawful or unauthorized purposes.

2. Products and Services

We make reasonable efforts to display our products, descriptions, colors, images, and other information accurately.

However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, manufacturing variations, or other factors.

We reserve the right to modify or discontinue products or services when reasonably necessary.

3. Pricing

Prices displayed on our website may be changed from time to time.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or product-information error affects an order, we may contact you to resolve the issue before fulfilling the affected order, subject to applicable law.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted. Orders may be subject to payment authorization, product availability, fraud-prevention checks, and other reasonable verification procedures.

We reserve the right to refuse or cancel orders where reasonably necessary, including suspected fraud, unauthorized transactions, obvious errors, or product unavailability, subject to applicable law.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

5. Payment Information

Customers are responsible for providing accurate, current, and complete billing and payment information.

Payment processing may be provided by third-party payment providers. Their separate terms and privacy practices may apply to transactions processed through their services.

6. Shipping and Delivery

PencilNest offers free worldwide shipping.

Our estimated delivery time is generally 7–10 days. Delivery estimates are not guarantees and may be affected by customs procedures, carrier delays, severe weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

Eligible purchases are covered by our 30-day free return and refund policy.

Return eligibility, procedures, refunds, and other applicable conditions are explained in our Return and Refund Policy.

8. Accuracy of Customer Information

You agree to provide accurate shipping, billing, contact, and payment information when placing an order.

PencilNest is not responsible for delays or delivery problems resulting from inaccurate or incomplete information supplied by a customer, except where otherwise required by law.

9. Intellectual Property

Unless otherwise stated, the content created for and presented on the PencilNest website, including branding, text, graphics, logos, layouts, and other original materials, is owned by or licensed to PencilNest and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

10. Third-Party Services

Our website may use or link to third-party platforms, applications, payment processors, or services.

We are not responsible for third-party websites or services outside our control. Your use of third-party services may be subject to their respective terms and policies.

11. Prohibited Uses

You must not misuse our website by attempting unauthorized access, introducing malicious software, interfering with website operation, engaging in fraudulent transactions, or using our services in violation of applicable law.

12. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, PencilNest is not responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our operations, services, or legal requirements. The current version will be published on our website with an updated revision date.