Refund policy

Last Updated: September 16, 2026

At PencilNest, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be in the same condition in which you received it, unworn or unused, and with any original packaging, accessories, or components included where applicable.

Please keep your order confirmation, receipt, or other proof of purchase so that we can locate and process your order.

How to Request a Return

To start a return, please contact us at:

Email: support@pencilnest.shop
Phone: +1 (250) 809-4838

Please include your order number, the item you wish to return, and the reason for your return.

If your return is accepted, our customer support team will provide you with return instructions. Please do not send products back without first contacting us, as unauthorized returns may not be processed correctly.

Free Returns

Eligible returns requested within the 30-day return period are provided free of charge. When applicable, PencilNest will provide the appropriate return instructions or return shipping arrangements.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and work with you to provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons. Products that have been significantly used, intentionally damaged, altered, or returned with missing components may also be ineligible for a standard return.

If you are unsure whether your item is eligible, please contact us before returning it.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide instructions for the most appropriate solution.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.

If you have not received an approved refund after a reasonable processing period, please contact your payment provider first and then contact us for additional assistance if necessary.